1. Introduction
The Visitor Hub (“we,” “our,” or “us”) operates the The Visitor Hub mobile application and related services (collectively, the “Service”). This Privacy Policy explains how we collect, use, store, and protect information when users access or use the Service.
2. Information We Collect
We may collect information related to agents, team leads, events, properties, and visitors.
- Agent and team information: name, email address, phone number, title, brokerage, headshot, business card, and company logo.
- Visitor information: name, email address, phone number, and signature.
- Event and property information: property address, event date and time, notes, visitor answers, and property images.
We do not collect precise location data from users.
3. How We Use Information
We use collected information to provide and improve the Service, including to:
- Create and manage open house or event records.
- Enable visitor sign-in and signature capture.
- Allow agents and team leads to view and manage visitor records.
- Support CSV export of visitor information.
- Improve app reliability, performance, and user experience.
- Provide support and respond to inquiries.
4. Data Storage and Security
The Service uses Google Firebase services, including Firebase Authentication and Cloud Firestore, to store and manage account and app data. We use reasonable administrative, technical, and organizational safeguards to help protect information from unauthorized access, loss, misuse, or disclosure.
5. Third-Party Services
The Service may use third-party providers that help us operate, secure, and improve the app, including Google Firebase services and Firebase Crashlytics for crash reporting and app stability. These providers may process information according to their own privacy policies.
6. Sharing of Information
We do not sell visitor or user information. Visitor information may be accessible to the agent, team lead, or event organizer who collects it through the Service. We may share information if required by law, to protect our rights, or to operate the Service through trusted service providers.
7. CSV Export
The Service allows authorized users to export visitor records as CSV files. Users are responsible for protecting exported files and using visitor information in compliance with applicable laws, rules, and professional obligations.
8. Data Retention and Deletion
We retain information for as long as reasonably necessary to provide the Service, support business operations, comply with legal obligations, resolve disputes, and enforce our agreements.
Users may request deletion of their data by contacting us at info@thevisitorhub.com. We will review and process deletion requests within a reasonable timeframe, subject to legal, security, and operational requirements.
9. Children’s Privacy
The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
10. User Responsibilities
Agents, team leads, and event organizers are responsible for obtaining any required consent from visitors and for using collected visitor information in compliance with applicable laws and professional requirements.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at info@thevisitorhub.com.